A: No problem! We offer a 15-day return policy. If you are not completely satisfied with your purchase, you can return your raw hair extensions within 15 days of receiving them for a full refund as long as the hair has not been opened, worn, or tampered with. We believe in the quality of our products and want you to feel confident in your purchase.

A: For orders within North America, you can expect your package to arrive within 2-5 business days. International orders typically take 7-10 business days for delivery. Please note that these timeframes are estimates, and actual delivery times may vary based on factors such as customs processing for international shipments.

Please allow a 2–4 business day processing time before your order ships. Once your order is shipped, you will receive a tracking number to monitor the progress of your delivery.

A: We currently offer two premium collections: the Raw Virgin Collection (high-quality virgin hair) and the Raw Indian Collection. Both offer great quality with no harsh chemicals, minimal shedding, and low tangling — giving you a soft, natural look that lasts.

Please note: since virgin hair comes from individual donors, bundles aren’t 100% identical — but they’re very similar in texture and pattern. We maintain strict quality standards to ensure consistency across every order. Want early access to new collections? Subscribe to our newsletter so you never miss a drop!

A: Yes, both our raw and virgin hair extensions can be bleached, dyed, straightened, and styled just like your natural hair. Since we only offer high-quality, unprocessed hair, our extensions are super versatile and respond beautifully to color and heat when properly cared for. However, it’s essential to follow proper care instructions to maintain the integrity and longevity of your extensions. We recommend using quality products and consulting with a professional stylist for any major color or styling changes. Please see our Hair Care page for more information.

Raw hair is 100% pure and unprocessed—no steam, dyes, or chemicals—offering a natural, high-quality texture that mimics real hair and stays exactly the way it was cut—unaltered, from donor to bundle. It’s perfect for those who want a fuller, more luxurious look and don’t mind maintaining it like their own natural hair. Raw hair can lift to lighter blondes like #613, lasts up to 3 years with proper care.

Virgin hair, while still unprocessed, is lightly steamed for a more uniform texture and is easier to manage. It’s ideal if you’re looking for a soft, manageable option that’s more affordable and still beautiful, lasting up to a year with proper care.

A: Although we don’t currently have any active coupon codes, we occasionally run seasonal sales –join our newsletterto stay updated!